Call : +0115 9984 902
Email : info@4lifecareservices.co.uk
We’ve Shared Some Of Our Most Frequently Asked Questions To Help You Out!
We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Browse to the top for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication.. Care plans frequently evolve, and we check regularly to ensure that the care we are providing is appropriate.
Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the 4Life Healthcare Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local 4Life Healthcare team
This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular customer. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.
Every member of the 4Life Healthcare Ltd team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.
We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care worker’s timesheet, which is returned to the 4Life Healthcare office each week for checking.
We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.
